Ridiculously Well are now able to offer Telehealth services for patients who have a current Enhanced Primary Care or Department of Veteran Affairs referral up until 30th September 2020. These referrals will be bulk billed and have no out of pocket expenses.

So, if you are in isolation, at risk, or unable to come into our clinic for any reason, our physiotherapists and osteopaths can assess, diagnose and provide appropriate exercises via telehealth.

When you book an appointment with one of our therapists, we will send you an email with instructions on how to prepare for your appointment and what program/website you will need, and immediately prior to your appointment you will receive an email with a secure link to join the meeting.

How to prepare for your Telehealth appointment

  • Read and follow instructions in the email we send you when you book your appointment.
  • Be prepared, with a short list of what you need to discuss.
  • For the appointment, please find a quiet place where you can hear, and be heard.
  • Immediately prior to your appointment, your Physiotherapist will send you an email with a personal link to your private video chat. Click on the link to initiate the session.
  • If we wait for 5 minutes and you haven’t been able to log in to the video chat, we’ll call on your provided phone number instead.
  • We may run late sometimes. If we’re a few minutes late, please be patient. If we’re more than 5 minutes late, please call the clinic and speak to our receptionists to check on things for you.


Several private health funds have agreed to provide benefits for individual (one on one) physiotherapy teleconsultations from Tuesday 14 April 2020 subject to the conditions listed below. Health fund members should check with their health fund to see if they will cover tele-physiotherapy consultations. Some funds may impose additional conditions.

  • The customer is undergoing an existing course of treatment and the customer has seen the physiotherapist over the past six months, or
  • For new patients, the tele-physiotherapy service has been recommended by their general practitioner or relevant medical specialist, and
  • The primary condition being treated is one of:
    • Post orthopaedic surgery rehabilitation (e.g. Total hip or knee replacement)
    • Chronic musculoskeletal condition (e.g. osteoarthritis)
    • Cardiac rehabilitation
    • Pulmonary rehabilitation, or
    • pelvic floor muscle training